Thank you for visiting and shopping at EXTREMEKOOL. The following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Orders will be shipped via [USPS] [UPS] or [FEDEX].

Estimated delivery time
Standard delivery time estimates from the date of shipment:
USA: 1-3 Weeks

Shipping fees – Shipping fees are non-refundable.

If you refuse any shipments from EXTREMEKOOL, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Damages
EXTREMEKOOL is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.

RETURN POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. 

CONDITIONS

All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@extremekool.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

●     Used or damaged items
●     Items without original packaging

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

ADDITIONAL INFORMATION

Please note that we are an ecommerce site and the products are obtained from other shippers.

QUESTIONS

Have questions? Reach out via our “Email Us” section on the ‘Help‘ page, or send us a message through the chatbox. We’ll respond within one to two business days.